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- How To
- by David Dunham
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- How To Trouble Shoot Fax Machines
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- When I first started here at Ambrosia I was understandably nervous, we had a new crew and none of us
- were really familiar with the office, our jobs, or even the office equipment. Whenever an office
- machine/appliance would beep, I would jump. I would get up and try to decipher the mysterious clues
- given to me by the anti-rosetta stone that was the message display. "Check toner drum" I would check the
- manual and then open the appropriate door/panel and the machine would beep anew, "Check door three,
- door three open." Well I have to open door three to check toner drum, hmmm.
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- Our wonderful office mascot/curse, Hector must have liked my gung ho attitude, he would mimic the
- sounds of the various machines until I would get up and check the drum roll or printer window for
- anything awry. I could almost hear the beast laughing at me. He had a special talent for the fax machine.
- Even if I was aware Hector was in one of his moods and toying with me, he would imitate that fax
- machine and, as a great deal of our orders are faxed, I had to get up to be sure that wonderful piece
- of......technology was up and running. As you can probably understand, I got to really hate the sound of
- that machine.
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- Well I had finally gotten so I could tell if it was Hector beeping or the real mccoy, when we changed our 1
- 800 service. The old service would email all of the day's orders to me at the end of each day. Our new
- service started faxing the orders to us. This started about a week after we released Mars Rising, as you
- can well imagine, we had a few orders each day. Our glorious fax machine is/was a cantankerous old
- beast, and when the orders got to be too large the fax machine would freeze up. BEEEP!! It would start
- printing the same order or orders over and over, and the memory would read 100%. BEEEP!!! There
- were orders in there, it just wouldn't give them up. And then it would choke, and when it choked, it really
- choked. It would BEEEP (I don't have a font large, or obnoxious enough to do justice to this sound.) I
- would jump up, sneering at Hector, and check the alarm readout. BEEEP!!! "Check Drum", I'd check the
- drum, the machine would BEEEP as I did. "Door Open", well of course, the door has to be open when
- you check the drum GRRRR! "Check door 1", BEEEP "check door 2", the whole time it would be
- printing out the same order over and over again and beeping incessantly.
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- We called the repair place and their advice in this high tech world - "Does the problem persist with
- extensions disabled?".... D'oh - I mean it was, "unplug the machine for ten minutes, let it rest, and then
- turn it back on." Of course all the orders in its memory would be lost into the ether. This went on daily for
- a few weeks. We would get a few orders, "OK the fax machine is back" and then BEEEP, "check door
- 1", BEEEP "check your sanity...." We all secretly began harboring fantasies of fax death. High
- windows, high impact vehicle collisions, the cursed machine beeping for mercy that just wasn't going to
- come. Ahh, it made the days bearable anyway.
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- We put up with this for a few days, and then called a fax repairman, he came in, looked at it, did a
- maintenance check and pronounced it well. At this time we had other problems with the 1 800 service
- (don't get me started), leading us to have the 1 800 line ring into the office. This led to other issues, but it
- did get the fax machine off our backs. The fax machine was relegated to the occasional international order,
- purchase orders, and a non disclosure agreement or two. (More on those from Jason) The fax machine
- grudgingly handled this load for a while.
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- Then the big breakdown. BEEEP, check drum toner. I checked and changed the drum toner, and went
- back to work. BEEEEEEP!!!, "Check drum toner." BEEEP Hmmm, of all the strange permutations of the
- messages recieved, I had never seen this one repeated. On top of this, the machine was frozen, it would
- not let it go. BEEEP "Check drum toner" BEEEEP!!! "Check drum toner" This looked like the end. I
- didn't get my hopes up though, John Cook, our barbarian accountant, is very persistant and very thrifty. I
- knew in my heart of hearts that that beast of a machine would be spitefully BEEEPing away at me the next
- morning. Then John left for the day. The only people left in the office were Matt Walicke, the data entry
- person, and as such the person closest to the beeping menace, and our illustrious leader, Andrew. Well, I
- guess the BEEEEPing was just too much for those lightweights. When I got into the office on monday,
- there it was, in all its glory, the brand spanking new, mother faxing BROTHER MFC-4450. One of the
- most impressive displays of modern technology I have ever beheld in my very own gaze.
-
- This of course left only one issue. What to do with that decrepit old beast, the FAX MACHINE. First
- thoughts were of high windows, but that would be too quick, too impersonal, and besides, David
- Letterman has done that to death. Next, vehicle impacts. I liked it. Still a little too quick, but the contact
- felt right. We had to be up close and personal. I wanted to hear that machine BEEEEEP for mercy. There
- was only one way. Being across from Frontier Field and Rochester's own Red Wings and being good red
- blooded Americans, the answer was obvious. Bats. Baseball bats.
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- I had just the beast too. My roommate carried it in his car....with a ball and glove of course. No
- lightweight Louisville slugger for us. No, we needed the Peckerwood. 30 Inches and a couple of pounds
- of good ole american hardwood, er, I mean Peckerwood.
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- We just needed the perfect day. Today was that day, good people. The sun was shining, the birds were
- singing, we could practically hear the Gods of Revenge saying, "Time has come today".....no wait, that
- was the Ramones, but you get the point. We took our victim out to a nearby parking lot, where all the
- local bodies are buried. (Don't ask me how I know these things) We didn't waste time with ceremony or
- long testimonials we just started beating fax butt.
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- I got first swing, my cubicle was closest to the beast. I stepped up, and with all of the anger and
- frustration I could muster, I let loose. My shot hit it high on the right side. The paper tray flew, the casing
- cracked, but the beast still lived. Like a piñata, we were taking turns. I had to wait for Jason, Andrew,
- John, and Ben, our lowly intern. He had never dealt with the agony of the fax machine, but he had to
- write a log of his daily activitities and smashing a fax machine would look very good on a school report.
- Andrew stepped up and whooof, he hit, but just grazing the top. One more swing and Crack! Toner
- billowed out everywhere. Jason did the top down smash, aiming for that infernal display. John stepped
- up, and like the great Babe, called his shot.
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- We all stepped back, John isn't called the Barbarian Accountant because of his genial disposition. Blast!
- The machine finally started to give up its prescious silicon guts. Circuit boards flew, capacitors and
- transistors pinwheeled away into oblivion. Ben got in his shot, good form and lots of contact. I smiled
- knowing how proud his teachers and advisors would be. Now it was time for the finale. The Hummer.
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- Andrew lined up, hit the gas and with a diesel scream, he leaped forward. The front tire lined up
- perfectly, direct contact. Toner exploded in an indigo and black cloud. The rear tire caught the beast and
- dragged it across the cracked pavement. I could almost hear it, BEEEEE merciful, BEEEEE quick. Even
- the hardened souls there could feel the need for mercy. Andrew backed up, and then into gear, romping
- forward and with the perfect balance of gas and brakes, he locked 'em up and slid right on top of the fax,
- dragging it once more across the broken ground.
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- Sliding into a puddle, where the beast lay, under an inch of muddy water, its broken cyber guts strewn
- across the cold, hard ground. It was the end. It was one of the most glorious moments of my professional
- career. Once again, man had triumphed over out of control technology, we had put the beast in its place.
- Balance had been brought back to the work place, peace was ours once again.
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